Westchester Village of Lenexa Receives 2019 Customer Experience Award from Pinnacle Quality Insight

LENEXA, Kansas – Westchester Village of Lenexa, a continuing care retirement community in Lenexa, KS, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM. Qualifying for the award in the categories of independent living, assisted living, and skilled nursing, Westchester Village of Lenexa displays a continued dedication to providing Best in Class senior healthcare services.

Executive Director Courtney O’Connor of Westchester Village of Lenexa says, “I am extremely proud of every Westchester Village team member for the work they put forth to earn this award.”

Throughout its six year history of serving the community, Westchester Village of Lenexa has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2018, a sampling of Westchester Village of Lenexa’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Westchester Village of Lenexa in specific categories.

Every month, Westchester Village of Lenexa has gathered its real-time survey results to gain a better understanding of the resident’s needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award™, Westchester Village of Lenexa has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month period.

About Pinnacle Quality Insight
A customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,700 care providers in all 50 US states, Canada and Puerto Rico.

About Westchester Village of Lenexa
Life is great at Westchester Village of Lenexa. Here, you can live life on the go, or just relax. Designed with active seniors in mind, Westchester Village of Lenexa provides a secure environment where you can enjoy the independence and privacy of your own apartment in independent living, assisted living, short-term rehab, or long-term care. Everything you need is right here at Westchester Village of Lenexa.



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